Return & Refund Policy

1. Overview

At Acorn Pet Haven, we want every customer to be fully satisfied with their purchase. If you are not completely happy with your order, we offer a straightforward return and exchange process to ensure a smooth shopping experience.

This policy explains the conditions and procedures for returns, exchanges, and refunds.

2. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days from the date the package is delivered.

  • Products must be unused, unwashed, and in their original packaging.

  • All tags, accessories, and included components must be intact.

  • Returns are not accepted for products that show signs of wear, damage caused by misuse, or incomplete packaging.

If the item does not meet these conditions, the return may be declined.

3. Exchange Policy

Customers may request an exchange if they receive:

  • The wrong item

  • A defective or damaged item

  • A product that does not match the listing description

Exchange window:

  • Exchanges must be requested within 10 days of receiving the order.

Exchanges are processed once the original item is returned and inspected. If the desired replacement item is out of stock, we will offer store credit or a refund.

4. Return Process

To initiate a return or exchange:

  1. Contact us at contact@talnix.store with your order number and reason for return.

  2. Our support team will review your request within 24 hours and provide return instructions.

  3. Ship the item back to the address we provide.

  4. After we receive and inspect the product, we will proceed with your exchange or refund.

Please note: Return shipping costs may vary depending on the situation (wrong item or damaged item vs. buyer’s preference).

5. Refunds

Once your return is approved and the item has been received and inspected:

  • Refunds are issued back to your original payment method.

  • Refund processing time: 5–10 business days.

  • Processing time may vary depending on your bank or payment provider.

We will notify you by email once your refund has been completed.

6. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return (if applicable). Examples may include:

  • Used pet beds

  • Items with pet hair, odors, or signs of wear

  • Customized or personalized products

If an item is non-returnable, it will be clearly mentioned on the product page.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Provide photos of the product and packaging.

  • We will prioritize your case and arrange a replacement or refund at no additional cost.

8. Lost or Missing Refunds

If you have not received your refund within the stated time:

  1. Check your bank account again.

  2. Contact your credit card company (processing times vary).

  3. Contact your bank for confirmation.

  4. If you still cannot locate the refund, email us at contact@talnix.store and we will assist immediately.

9. Contact Us

For any questions about returns, exchanges, or refunds, feel free to reach out:

📩 Email: contact@talnix.store
📞 Phone: 440-665-9651

We are committed to providing timely and helpful support to ensure customer satisfaction.