Shipping Policy

1. Shipping Coverage

At Acorn Pet Haven, our goal is to provide fast, reliable, and worry-free delivery for all customers within the United States.

  • We ship exclusively within the U.S.

  • International shipping is not available at this time.

  • Every order placed on our website is eligible for Free Shipping nationwide, regardless of order value or location.

Our domestic-only approach allows us to maintain consistent delivery standards and ensure that all packages arrive safely and on time.

2. Order Processing Time

Once your order is submitted, it enters our preparation queue for verification, packaging, and dispatch.

  • Standard processing time: 1–2 business days

  • Orders placed after business hours will be processed the following business day.

  • Orders placed on weekends or federal holidays will be processed the next business day.

During peak shopping periods (such as Black Friday, holiday seasons, or unexpected high-volume events), processing times may be slightly extended. We always strive to keep delays to a minimum and maintain transparency with our customers.

3. Shipping Time

After your order is processed, it will be shipped via one of our trusted carrier partners.

  • Estimated delivery time: 3–4 business days

  • Combined total fulfillment time (Processing + Shipping): 4–6 business days

Delivery time may vary slightly depending on:

  • Distance from our warehouse

  • Weather conditions

  • Carrier operational delays

However, most orders typically arrive within the expected timeframe.

4. Shipping Confirmation & Tracking

Once your order has been shipped:

  • You will receive a shipping confirmation email containing your unique tracking number.

  • You can use this tracking number to monitor the real-time status of your shipment.

  • Tracking updates may take 12–24 hours to appear after the package has been scanned by the carrier.

If you do not receive your tracking information within 48 hours of your order shipping, please contact us for assistance.

5. Shipping Delays

Although we strive to deliver every order on schedule, delays may occasionally occur. Common causes include:

  • Severe weather conditions

  • Carrier network issues

  • Seasonal high volume

  • Incorrect or incomplete shipping information

  • Local delivery restrictions

If your package is delayed, please reach out to us. We will work on your behalf to investigate the cause and provide timely updates.

6. Address Accuracy

Please ensure that all shipping information provided at checkout is correct.
Acorn Pet Haven is not responsible for:

  • Delays caused by incorrect addresses

  • Packages lost due to incomplete or inaccurate address entries

If you need to modify your shipping details, please contact us within 12 hours of placing your order. After the package is shipped, we are unable to make changes.

7. Lost, Missing, or Stolen Packages

If you believe your package has been lost, stolen, or delivered incorrectly, please notify us as soon as possible.

We will:

  1. Contact the carrier to open an investigation

  2. Verify delivery details

  3. Assist with a replacement or next steps depending on the investigation results

To report a lost package, contact us at:
📩 Email: contact@talnix.store
📞 Phone: 440-665-9651

We are committed to helping you resolve any issues swiftly.

8. Damaged Packages

If your order arrives damaged, please reach out to us within 48 hours of delivery and include:

  • Order number

  • Photos of the damaged item(s)

  • Photos of the packaging (inside and outside)

This helps us file the appropriate claim with the carrier and issue a replacement as quickly as possible.

9. Customer Support

Our customer support team is always ready to help with any questions or concerns regarding shipping, tracking, or delivery.

You can contact us anytime at:
📩 contact@talnix.store
📞 440-665-9651

We aim to respond to all inquiries within 24 hours on business days.